Hello. I'm Jeff Shiver, Managing Principal of People and Processes. Today I want to spend a little time talking about the role of the planner scheduler.
For the planner scheduler, the focus should be strategic, meaning that we want to be focused on the future, next week and beyond. I've read some books that actually say that the planner scheduler should be screening emergency work, as an example, before it gets passed off to the supervisors. I'm against that, and the reason is, is because what you're doing is your changing the planner scheduler's priorities for the day. When they scan that emergency work, then they get wrapped up in something, some firefighting activity that's going on today, and that is not where we want the planner scheduler at all.
We want them focused on next week. We want them putting together the schedule for next week. As part of that, they need to spend a third of their day in the field doing research, trying to understand what are the next jobs that have to be planned, and how do we get the materials, the tasks steps and those type things, so that we can drive the efficiency of the craft. That's the primary focus of the role of the planner scheduler. Hope you enjoy the tip. I'm Jeff Shiver, People and Processes. Have a great day.