Join Jeff Shiver CMRP as he talks about rewarding your people from a leadership perspective.


Hello, I'm Jeff Shiver, Managing Principal, People and Processes. I want to share a tip with you today on leadership and supervision.

I remember a video, I can't remember the name of the video, but in the video they talked about a concept called planned spontaneous recognition. When you drive on your way to work for example, you might think about something that you're going to look for that day.

Maybe it's a guy doing the right thing from a safety standpoint, or maybe it's somebody using the right planning and scheduling process as an example. Or putting in a work order for emergency work. Whatever the case may be.

The beauty of it is that nobody knows what you're looking for. Only you know. You decided that say, on your drive to work or whatever the case may be. When you see someone doing that, you actually reward them for that.

That's what makes it so neat, the spontaneous. Again, they don't know what you're looking for, so they can't come up and say, "Okay well, I did this, and I planned around and made this happen for you." That's not a point. The point is, they don't know.

So when you find it, reward it. Maybe you buy them a Coke, or you take them to lunch, or depending on what it was, you decide. It's one of the ways you can figure out to motivate people.

After all, that's what it's all about right? Have relationships with people so you can accomplish the work that you're trying to get done.

Have a great day. Hope you enjoyed the tip. I'm Jeff Shiver, Managing Principal, People and Processes.