Learn more about the role of Maintenance Supervision, specifically that of the front line or first level supervisor.


Hello, I'm Jeff Shiver, Managing Principal of People and Processes.

Today I wanted to share with you the role of the front-line supervisor, or first-level supervision, whether that be the team leader, the foreman, the crew lead or simply a supervisor.

We want that first-level supervision to be tactical, meaning in this week, dealing with today. If we need to break the schedule as an example, they're the ones who make that decision. They work with you to understand and advance the jobs and remove any obstacles that we might be getting.

Ideally, we want that supervision to be out in the field two-thirds of the day. I realize that's really hard. Many of you have many administrative tasks you have to deal with and things like that. The challenge for us as maintenance management is to figure out how to relieve you from those administrative tasks because we recognize that you can't manage people from behind a desk.

You've got to get out there. You need to understand what's going on. You might want to actually pass the job two or three times during the course of a day if it's an eight-hour job, as an example.

What you're trying to see is, do we have the parts? Do we have the right skills? Do we have any opportunity to develop those people?

As an example, who is actually doing the work? Do they do the right housekeeping? Cleaning up behind themselves? Do they dispose of any waste they have, in the proper way? What you're really looking to do is you're trying to advance the work processes, and at the same time looking to make sure your processes themselves work.

Hope you enjoyed the tip. I'm Jeff Shiver, Managing Principal of People and Processes. Have a great day.