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	<title>Ways of Working</title>
	<atom:link href="http://www.peopleandprocesses.com/news/?feed=rss2" rel="self" type="application/rss+xml" />
	<link>http://www.peopleandprocesses.com/news</link>
	<description>People and Processes weblog</description>
	<pubDate>Wed, 09 Sep 2009 18:24:59 +0000</pubDate>
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			<item>
		<title>What Maintenance Planning and Scheduling Does to Cost</title>
		<link>http://www.peopleandprocesses.com/news/?p=37</link>
		<comments>http://www.peopleandprocesses.com/news/?p=37#comments</comments>
		<pubDate>Wed, 09 Sep 2009 18:18:37 +0000</pubDate>
		<dc:creator>docpalmer</dc:creator>
		
		<category><![CDATA[Maintenance and Reliability Management]]></category>

		<category><![CDATA[maintenance planning scheduling]]></category>

		<category><![CDATA[maintenance planning]]></category>

		<category><![CDATA[maintenance scheduling]]></category>

		<guid isPermaLink="false">http://www.peopleandprocesses.com/news/?p=37</guid>
		<description><![CDATA[Ultimately we must be interested in profit and helping customers, but cost is a close second and intimately tied with both interests. We do not plan and schedule maintenance work for the exercise. A couple of interesting cost concepts are tied to planning and scheduling. When first implementing a planning and scheduling system, maintenance costs [...]]]></description>
			<content:encoded><![CDATA[<p>Ultimately we must be interested in profit and helping customers, but cost is a close second and intimately tied with both interests. We do not plan and schedule maintenance work for the exercise. A couple of interesting cost concepts are tied to planning and scheduling. When first implementing a planning and scheduling system, maintenance costs might go up or down. Costs might go down because we might be able to reduce overtime and reduce use of contractors. Yet they might go up because we use more inventory. We use more inventory because we complete much more maintenance work. So depending on your use of overtime and contractors, immediate maintenance costs could go either way, up or down. Many compaies are surprised to see the costs go up with increased inventory consumption and the disruption of normal monthly maintenance budgets. Some companies frustrate the increased productivity by limiting the increased spending on parts not understanding what is happening. With the increased productivity, additional faulty management reasoning might include reduction in labor personnel with layoffs. My experience has been that the true backlog (whether already reported in the form or work orders or not) includes low priority work that could head off equipment problems if completed in time. These low priority work opportunities need maintenance attention now possible with the increased productivity. The industry wisdom rule of thumb maintains that every $1 invested in extra maintenance yield $10 on the bottom line for profit. Thus, we do planning and scheduling to reduce cost of unnecessary overtime and contractors, but also to increase the completion of low priority workorders that keeps assets performing and increases bottom line profits and customer satisfaction.</p>
<p>Doc Palmer</p>
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			<wfw:commentRss>http://www.peopleandprocesses.com/news/?feed=rss2&amp;p=37</wfw:commentRss>
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		<item>
		<title>Detailed Procedures Can Save Lives</title>
		<link>http://www.peopleandprocesses.com/news/?p=34</link>
		<comments>http://www.peopleandprocesses.com/news/?p=34#comments</comments>
		<pubDate>Wed, 02 Sep 2009 20:02:37 +0000</pubDate>
		<dc:creator>Dave Bertolini</dc:creator>
		
		<category><![CDATA[Other]]></category>

		<category><![CDATA[leadership]]></category>

		<category><![CDATA[maintenance management]]></category>

		<category><![CDATA[maintenance supervision]]></category>

		<guid isPermaLink="false">http://www.peopleandprocesses.com/news/?p=34</guid>
		<description><![CDATA[Think having proper procedures to accomplish maintenance activities isn’t important? Read this… from the USA Today January 16, 2008…..
Blast kills 1, inures 9 at New Jersey plant
An explosion at a New Jersey metal casting plant killed one worker and injured nine others. The accident occurred when Maintenance workers were performing maintenance on an air pressure [...]]]></description>
			<content:encoded><![CDATA[<p class="MsoNormal" style="margin: 0in 0in 10pt;"><span style="line-height: 115%; font-size: 12pt;"><span style="font-family: Calibri;">Think having proper procedures to accomplish maintenance activities isn’t important? Read this… from the USA Today January 16, 2008…..</span></span></p>
<p class="MsoNormal" style="text-align: center; margin: 0in 0in 10pt;" align="center"><strong style="mso-bidi-font-weight: normal;"><span style="text-decoration: underline;"><span style="line-height: 115%; font-size: 12pt;"><span style="font-family: Calibri;">Blast kills 1, inures 9 at New Jersey plant</span></span></span></strong></p>
<p class="MsoNormal" style="margin: 0in 0in 10pt;"><span style="line-height: 115%; font-size: 12pt;"><span style="font-family: Calibri;">An explosion at a New Jersey metal casting plant killed one worker and injured nine others. The accident occurred when Maintenance workers were performing maintenance on an air pressure vat used to cast molten metals into machine parts when the vat exploded.</span></span></p>
<p class="MsoNormal" style="margin: 0in 0in 10pt;"><span style="line-height: 115%; font-size: 12pt;"><span style="font-family: Calibri;">Although unknown whether having a lack of detail procedures was a contributing factor in this tragedy it makes me wonder. Evaluate the on-going maintenance activities in your organization; look for some key behaviors displayed:</span></span></p>
<p class="MsoListParagraphCxSpFirst" style="text-indent: -0.25in; margin: 0in 0in 0pt 0.5in; mso-list: l0 level1 lfo1;"><span style="line-height: 115%; font-family: Symbol; font-size: 12pt; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7pt &quot;Times New Roman&quot;;">         </span></span></span><span style="line-height: 115%; font-size: 12pt;"><span style="font-family: Calibri;">Detailed step by step procedures are provided for maintenance activities.</span></span></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent: -0.25in; margin: 0in 0in 0pt 0.5in; mso-list: l0 level1 lfo1;"><span style="line-height: 115%; font-family: Symbol; font-size: 12pt; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7pt &quot;Times New Roman&quot;;">         </span></span></span><span style="line-height: 115%; font-size: 12pt;"><span style="font-family: Calibri;">These detailed step by step procedures are utilized by the workforce (maintenance or operations).</span></span></p>
<p class="MsoListParagraphCxSpMiddle" style="text-indent: -0.25in; margin: 0in 0in 0pt 0.5in; mso-list: l0 level1 lfo1;"><span style="line-height: 115%; font-family: Symbol; font-size: 12pt; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7pt &quot;Times New Roman&quot;;">         </span></span></span><span style="line-height: 115%; font-size: 12pt;"><span style="font-family: Calibri;">Supervisors and managers are monitoring to ensure these procedures are available and utilized.</span></span></p>
<p class="MsoListParagraphCxSpLast" style="text-indent: -0.25in; margin: 0in 0in 10pt 0.5in; mso-list: l0 level1 lfo1;"><span style="line-height: 115%; font-family: Symbol; font-size: 12pt; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7pt &quot;Times New Roman&quot;;">         </span></span></span><span style="line-height: 115%; font-size: 12pt;"><span style="font-family: Calibri;">These procedures are in a state of constant improvement based on utilization and the changing equipment environment.</span></span></p>
<p class="MsoNormal" style="margin: 0in 0in 10pt;"><span style="line-height: 115%; font-size: 12pt;"><span style="font-family: Calibri;">For the sake of your company’s and employee’s future do not leave this critical element out of your maintenance program. Make the utilization of the proper procedures a normal part of your employee’s culture.</span></span></p>
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		<title>What If for Materials Management</title>
		<link>http://www.peopleandprocesses.com/news/?p=32</link>
		<comments>http://www.peopleandprocesses.com/news/?p=32#comments</comments>
		<pubDate>Wed, 26 Aug 2009 10:59:42 +0000</pubDate>
		<dc:creator>Dave Bertolini</dc:creator>
		
		<category><![CDATA[Materials Management]]></category>

		<guid isPermaLink="false">http://www.peopleandprocesses.com/news/?p=32</guid>
		<description><![CDATA[What if…you knew how much money you are truly spending on maintenance repair parts?
What if…you could reduce those costs? 
What if… every time a repair part was needed it was there?
What if…there were no obsolete items in your storeroom?
What if…you rarely had to expedite repair parts?
Big improvement huh… It’s relatively easy with a few simple [...]]]></description>
			<content:encoded><![CDATA[<p class="MsoNormal" style="line-height: normal; margin: 0in 0in 10pt;"><span style="font-size: 12pt; mso-bidi-font-family: Arial;"><span style="font-family: Calibri;"><strong>What if</strong>…you knew how much money you are truly spending on maintenance repair parts?</span></span></p>
<p class="MsoNormal" style="line-height: normal; margin: 0in 0in 10pt;"><span style="font-size: 12pt; mso-bidi-font-family: Arial;"><span style="font-family: Calibri;"><strong>What if</strong>…you could reduce those costs? </span></span></p>
<p class="MsoNormal" style="line-height: normal; margin: 0in 0in 10pt;"><span style="font-size: 12pt; mso-bidi-font-family: Arial;"><span style="font-family: Calibri;"><strong>What if</strong>… every time a repair part was needed it was there?</span></span></p>
<p class="MsoNormal" style="line-height: normal; margin: 0in 0in 10pt;"><span style="font-size: 12pt; mso-bidi-font-family: Arial;"><span style="font-family: Calibri;"><strong>What if</strong>…there were no obsolete items in your storeroom?</span></span></p>
<p class="MsoNormal" style="line-height: normal; margin: 0in 0in 10pt;"><span style="font-size: 12pt; mso-bidi-font-family: Arial;"><span style="font-family: Calibri;"><strong>What if</strong>…you rarely had to expedite repair parts?</span></span></p>
<p class="MsoNormal" style="line-height: normal; margin: 0in 0in 10pt;"><span style="font-size: 12pt; mso-bidi-font-family: Arial;"><span style="font-family: Calibri;">Big improvement huh… It’s relatively easy with a few simple steps. </span></span></p>
<p class="MsoNormal" style="line-height: normal; margin: 0in 0in 10pt;"><span style="font-size: 12pt; mso-bidi-font-family: Arial;"><span style="font-family: Calibri;">Proactively manage the Materials Management function. Develop partnerships with Maintenance Planners, Materials Managers, and Vendors. Focus on developing Bills of Materials (BOM) to understand what’s needed and not needed. Empty the storeroom of the not needed items. Proactively plan all maintenance work to reduce or eliminate expediting parts. Establish the proper min/max for each item to ensure the needed items are there when their needed. </span></span></p>
<p class="MsoNormal" style="line-height: normal; margin: 0in 0in 10pt;"><span style="font-size: 12pt; mso-bidi-font-family: Arial;"><span style="font-family: Calibri;"><strong>What if</strong>…you did nothing?</span></span></p>
<p class="MsoNormal" style="line-height: normal; margin: 0in 0in 10pt;"><span style="font-size: 12pt; mso-bidi-font-family: Arial;"><span style="font-family: Calibri;">Not sure where or how to start? Attend our Materials Management training, Planner training, or Maintenance Management training. Follow the link for course information and dates. We can answer the <strong style="mso-bidi-font-weight: normal;">what if</strong> for you with <strong style="mso-bidi-font-weight: normal;">how to</strong>. </span></span></p>
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		<title>NASCAR a CMMS and the Wife</title>
		<link>http://www.peopleandprocesses.com/news/?p=25</link>
		<comments>http://www.peopleandprocesses.com/news/?p=25#comments</comments>
		<pubDate>Tue, 25 Aug 2009 14:26:03 +0000</pubDate>
		<dc:creator>Dave Bertolini</dc:creator>
		
		<category><![CDATA[Maintenance Systems Implementation]]></category>

		<category><![CDATA[Compurtized Maintenance Management System]]></category>

		<category><![CDATA[maintenance management]]></category>

		<guid isPermaLink="false">http://www.peopleandprocesses.com/news/?p=25</guid>
		<description><![CDATA[This tip was previously published on Reliability Web, but it is one of my favorites&#8230; Enjoy
Being a die-hard NASCAR fan I enjoy spending my Sunday afternoons on the couch watching the race. In the past this had caused issues with my wife about getting those house chores completed. Performing a little Root Cause Analysis (RCA) [...]]]></description>
			<content:encoded><![CDATA[<p>This tip was previously published on Reliability Web, but it is one of my favorites&#8230; Enjoy</p>
<p class="MsoNormal" style="line-height: normal; margin: 0in 0in 10pt;"><span style="mso-bidi-font-family: Arial;"><span style="font-family: Calibri;"><span style="font-size: small;">Being a die-hard NASCAR fan I enjoy spending my Sunday afternoons on the couch watching the race. In the past this had caused issues with my wife about getting those house chores completed. Performing a little Root Cause Analysis (RCA) on the issue I discovered the ultimate solution for our household. I implemented a Computerized Maintenance Management System (CMMS) for home use…</span></span></span></p>
<p class="MsoNormal" style="line-height: normal; margin: 0in 0in 10pt;"><span style="mso-bidi-font-family: Arial;"><span style="font-family: Calibri;"><span style="font-size: small;">Now the way this works is…</span></span></span></p>
<p class="MsoNormal" style="line-height: normal; margin: 0in 0in 10pt;"><span style="mso-bidi-font-family: Arial;"><span style="font-family: Calibri;"><span style="font-size: small;">All household chores must be submitted as a work order. Once it has been entered, it will never be forgotten (eliminates the “hey you forgot to do this” discussion). The job must be scoped and planned. This is the opportunity to identify necessary materials and estimate the cost for the activity (eliminates the “hey you depleted the household budget” discussion.</span></span></span></p>
<p class="MsoNormal" style="line-height: normal; margin: 0in 0in 10pt;"><span style="mso-bidi-font-family: Arial;"><span style="font-family: Calibri;"><span style="font-size: small;">Once the job has been planned the garage is searched for the necessary parts/materials or parts/materials are ordered (trip to the local hardware store). The work order status is changed to “awaiting parts” for all missing items until the trip to the hardware store is completed. For all work orders that have parts/materials the status is changed to “ready to schedule”.</span></span></span></p>
<p class="MsoNormal" style="line-height: normal; margin: 0in 0in 10pt;"><span style="mso-bidi-font-family: Arial;"><span style="font-family: Calibri;"><span style="font-size: small;">A weekly household scheduling meeting is performed with my operations counterpart (the wife) and the weekly operating schedule is reviewed (TV guide for race times). All work is then “scheduled” around the race (keeping that valuable couch time open).</span></span></span></p>
<p class="MsoNormal" style="line-height: normal; margin: 0in 0in 10pt;"><span style="mso-bidi-font-family: Arial;"><span style="font-family: Calibri;"><span style="font-size: small;">All “scheduled” work is performed according to the agreed upon schedule, or if unforeseen circumstances prevent the completion (weather or additional parts/materials requirements) the work order status is changed to “completed”, “awaiting parts”, or “ready to schedule”.</span></span></span></p>
<p class="MsoNormal" style="line-height: normal; margin: 0in 0in 10pt;"><span style="mso-bidi-font-family: Arial;"><span style="font-family: Calibri;"><span style="font-size: small;">Now when I assume the prone position to enjoy the races and hear “are you going to lie there all afternoon and watch the race?” I can guilt free say…yup, and pull data out of the CMMS and prove:</span></span></span></p>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: normal; margin: 0in 0in 10pt; mso-list: l0 level1 lfo1;"><span style="mso-bidi-font-family: Arial;"><span style="font-family: Calibri;"><span style="font-size: small;">All activities were completed in a timely manner (mean time to response)</span></span></span></li>
<li class="MsoNormal" style="line-height: normal; margin: 0in 0in 10pt; mso-list: l0 level1 lfo1;"><span style="mso-bidi-font-family: Arial;"><span style="font-family: Calibri;"><span style="font-size: small;">No activities were over-budget without approval (review of parts/materials utilized)</span></span></span></li>
<li class="MsoNormal" style="line-height: normal; margin: 0in 0in 10pt; mso-list: l0 level1 lfo1;"><span style="mso-bidi-font-family: Arial;"><span style="font-family: Calibri;"><span style="font-size: small;">Nothing was forgotten (review of the work order statuses)</span></span></span></li>
<li class="MsoNormal" style="line-height: normal; margin: 0in 0in 10pt; mso-list: l0 level1 lfo1;"><span style="mso-bidi-font-family: Arial;"><span style="font-family: Calibri;"><span style="font-size: small;">Review of craft utilization (working hours vs. non-working hours) </span></span></span></li>
</ul>
<p class="MsoNormal" style="line-height: normal; margin: 0in 0in 10pt;"><span style="mso-bidi-font-family: Arial;"><span style="font-family: Calibri;"><span style="font-size: small;">This was just the thing needed to ensure the valuable time stayed valuable. I was thinking if this CMMS thing works this good at home imagine what it could do for you at work…Not sure where or how to get started? We can help.</span></span></span></p>
<p class="MsoNormal" style="line-height: normal; margin: 0in 0in 10pt;"><span style="mso-bidi-font-family: Arial;"><span style="font-family: Calibri;"><span style="font-size: small;">Tip provided by Dave Bertolini</span></span></span></p>
<p class="MsoNormal" style="line-height: normal; margin: 0in 0in 10pt;"><span style="mso-bidi-font-family: Arial;"><span style="font-family: Calibri;"><span style="font-size: small;">Managing Principal</span></span></span></p>
<p class="MsoNormal" style="line-height: normal; margin: 0in 0in 10pt;"><span style="mso-bidi-font-family: Arial;"><span style="font-family: Calibri;"><span style="font-size: small;">People and Processes, Inc.</span></span></span></p>
<p class="MsoNormal" style="margin: 0in 0in 10pt;"><a href="mailto:dbertolini@peopleandprocesses.com"><span style="font-family: &quot;Arial&quot;,&quot;sans-serif&quot;;"><span style="font-size: small;">dbertolini@peopleandprocesses.com</span></span></a></p>
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		<title>The Perfect Maintenance Job Plan</title>
		<link>http://www.peopleandprocesses.com/news/?p=23</link>
		<comments>http://www.peopleandprocesses.com/news/?p=23#comments</comments>
		<pubDate>Sat, 22 Aug 2009 16:53:23 +0000</pubDate>
		<dc:creator>JeffShiver</dc:creator>
		
		<category><![CDATA[Other]]></category>

		<category><![CDATA[maintenance planner]]></category>

		<category><![CDATA[maintenance planning]]></category>

		<category><![CDATA[maintenance scheduling]]></category>

		<guid isPermaLink="false">http://www.peopleandprocesses.com/news/?p=23</guid>
		<description><![CDATA[Here is a video related to The Perfect Maintenance Job Plan. 

]]></description>
			<content:encoded><![CDATA[<p>Here is a video related to The Perfect Maintenance Job Plan. <br />
<object width="425" height="344"><param name="movie" value="http://www.youtube.com/v/TZEPzaSuRCU&#038;hl=en&#038;fs=1&#038;rel=0&#038;color1=0x006699&#038;color2=0x54abd6"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><embed src="http://www.youtube.com/v/TZEPzaSuRCU&#038;hl=en&#038;fs=1&#038;rel=0&#038;color1=0x006699&#038;color2=0x54abd6" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="425" height="344"></embed></object></p>
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		<title>Shepherd of the Flock</title>
		<link>http://www.peopleandprocesses.com/news/?p=19</link>
		<comments>http://www.peopleandprocesses.com/news/?p=19#comments</comments>
		<pubDate>Fri, 21 Aug 2009 01:35:17 +0000</pubDate>
		<dc:creator>JeffShiver</dc:creator>
		
		<category><![CDATA[Leadership and Supervision]]></category>

		<category><![CDATA[Maintenance and Reliability Management]]></category>

		<category><![CDATA[leadership]]></category>

		<category><![CDATA[maintenance management]]></category>

		<category><![CDATA[maintenance supervision]]></category>

		<category><![CDATA[supervision]]></category>

		<guid isPermaLink="false">http://www.peopleandprocesses.com/news/?p=19</guid>
		<description><![CDATA[A quick audio tip for managers and supervisors.  Click on the gray arrow right below this text.  Let us know your thoughts. 

]]></description>
			<content:encoded><![CDATA[<p>A quick audio tip for managers and supervisors.  Click on the gray arrow right below this text.  Let us know your thoughts. </p>
<p></p>
]]></content:encoded>
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		<title>Intent of Ways of Working</title>
		<link>http://www.peopleandprocesses.com/news/?p=14</link>
		<comments>http://www.peopleandprocesses.com/news/?p=14#comments</comments>
		<pubDate>Thu, 20 Aug 2009 17:10:11 +0000</pubDate>
		<dc:creator>JeffShiver</dc:creator>
		
		<category><![CDATA[Leadership and Supervision]]></category>

		<category><![CDATA[Maintenance Systems Implementation]]></category>

		<category><![CDATA[Maintenance and Reliability Management]]></category>

		<category><![CDATA[maintenance planning scheduling]]></category>

		<guid isPermaLink="false">http://www.peopleandprocesses.com/news/?p=14</guid>
		<description><![CDATA[This Ways of Working blog is intended for a large audience who have needs in leadership and supervisory development, maintenance and reliability management, maintenance systems,  and maintenance planning and scheduling as examples.  We hope you enjoy it and add to the ongoing discussions.
]]></description>
			<content:encoded><![CDATA[<p>This Ways of Working blog is intended for a large audience who have needs in leadership and supervisory development, maintenance and reliability management, maintenance systems,  and maintenance planning and scheduling as examples.  We hope you enjoy it and add to the ongoing discussions.</p>
]]></content:encoded>
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		<title>Doc Palmer Joins People and Processes as a Partner</title>
		<link>http://www.peopleandprocesses.com/news/?p=9</link>
		<comments>http://www.peopleandprocesses.com/news/?p=9#comments</comments>
		<pubDate>Mon, 10 Aug 2009 23:49:04 +0000</pubDate>
		<dc:creator>Jeff Shiver</dc:creator>
		
		<category><![CDATA[Company News]]></category>

		<guid isPermaLink="false">http://www.peopleandprocesses.com/news/?p=9</guid>
		<description><![CDATA[Jacksonville, Florida - Richard D. Palmer, PE, MBA, better known as Doc Palmer, author of the distinguished Maintenance Planning and Scheduling Handbook, joins People and Processes, Inc. as a partner to expand his participation in educating, leading, and consulting with companies on the practical implementation of successful Maintenance Planning and Scheduling (MPS) programs.
Doc will take [...]]]></description>
			<content:encoded><![CDATA[<p>Jacksonville, Florida - Richard D. Palmer, PE, MBA, better known as Doc Palmer, author of the distinguished Maintenance Planning and Scheduling Handbook, joins People and Processes, Inc. as a partner to expand his participation in educating, leading, and consulting with companies on the practical implementation of successful Maintenance Planning and Scheduling (MPS) programs.</p>
<p>Doc will take the lead on Maintenance Planning and Scheduling (MPS) courses delivered by People and Processes (globally and at the RAMS Center), and will continue to apply his expertise working with companies around the world to optimize their MPS initiatives and programs. Doc has more than 23 years of industrial experience with 17 of those years directly in a maintenance role. He also has a master’s degree in business from the University of North Florida and a degree in engineering from the Georgia Institute of Technology. In addition, he holds a professional engineering license in the State of Florida. He is also a Certified Maintenance and Reliability Professional.</p>
<p>Doc’s maintenance background with a technical and business education gives him a unique perspective on the maintenance environment and challenges. As an actual practitioner within a company’s maintenance organization, he recognized and developed the necessary principles, and then led the grassroots’ establishment of a successful planning program.</p>
<p>Jeff Shiver, Managing Principle for People and Processes says, “We’re excited about this renewed opportunity to work together formally after years of collaborating personally and professionally. We respect Doc’s work and value his contributions to industry.” Doc Palmer is the author of numerous well-received articles and presentations and is a recognized authority on the establishment of successful maintenance planning.</p>
<p>Yulee, Florida-based People and Processes, Inc. is an education and consulting firm providing professional services dedicated to business management functions involving asset/equipment management, continuous improvement and education in maintenance, operations, and reliability.</p>
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		<item>
		<title>Preferred Provider Listing</title>
		<link>http://www.peopleandprocesses.com/news/?p=5</link>
		<comments>http://www.peopleandprocesses.com/news/?p=5#comments</comments>
		<pubDate>Sun, 22 Feb 2009 12:00:12 +0000</pubDate>
		<dc:creator>Jeff Shiver</dc:creator>
		
		<category><![CDATA[Company News]]></category>

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		<description><![CDATA[People and Processes is proud to to named as a preferred Maintenance Solutions Provider in Don Nyman&#8217;s newest book entitled The 15 Most Common Obstacles to World-Class Reliability
]]></description>
			<content:encoded><![CDATA[<p>People and Processes is proud to to named as a preferred Maintenance Solutions Provider in Don Nyman&#8217;s newest book entitled The 15 Most Common Obstacles to World-Class Reliability</p>
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		<title>People and Processes New Interactive Website Launched</title>
		<link>http://www.peopleandprocesses.com/news/?p=1</link>
		<comments>http://www.peopleandprocesses.com/news/?p=1#comments</comments>
		<pubDate>Tue, 11 Nov 2008 12:00:36 +0000</pubDate>
		<dc:creator>Jeff Shiver</dc:creator>
		
		<category><![CDATA[Company News]]></category>

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		<description><![CDATA[People and Processes is proud to announce the introduction of their completely redesigned website designed with the end user in mind. Filled with Web 2.0 technologies, we trust the interactive forums for our educational classes and video tips from experts like &#8216;Doc&#8217; Palmer will add value to our website visitors. With the addition of &#8216;Click [...]]]></description>
			<content:encoded><![CDATA[<p>People and Processes is proud to announce the introduction of their completely redesigned website designed with the end user in mind. Filled with Web 2.0 technologies, we trust the interactive forums for our educational classes and video tips from experts like &#8216;Doc&#8217; Palmer will add value to our website visitors. With the addition of &#8216;Click to Call&#8217; capabilities, our people are even closer to answer your questions and provide solutions. This website investment strengthens our commitment to be your education and services provider of choice.</p>
]]></content:encoded>
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