Quality Assurance
The cornerstone of our integration approach is the continued use of the Quality Management System (QMS)
and associated processes implemented by Wyle. This QMS provides immediate leverage for cost reduction in
comparison to our competitors.
Our QMS provides:
- Repeatability – Provides consistent application of sound business acquisition strategies, rules and policies.
- Responsiveness – Provides proven processes in place today eliminating resource laden need to re-invent with
each project.
- Accountability – Provides single point accountability; promoting accountability for the products and
services delivered by the entire team.
- Objectivity – Provides process driven decision making for objectively matching capabilities to
requirements without regard to company affiliation.
- Flexibility/Scalability – Provides a management system not constrained by size of the effort.
The QMS has been assessed and approved to the following quality management system standards and requirements:
ISO 9001:2000-With Design. Wyle’s QMS (Certification # 01.228.1) is applicable to all engineering
support services designed, delivered and managed by our team. The QMS is a core team process and tool
accessible and utilized by all team members.
A vast number of management plans, technical processes, fiscal programs, and operational policies are not
only governed by the QMS, but also fully comply with government and military laws, directives, and policies.
These are documented in Wyle’s policy manuals, operating procedures, and compliance checklists, all of
which have been reviewed and approved for use in support of contracts at installations such as the
NAVAIRSYSCOM and many others.
As required by ISO 9001: 2000, this QMS defines processes and procedures for all aspects of quality
management, with the specifics of process implementation based on individual contract requirements.
Features of the QMS include:
- Corporate commitment to exceed customer requirements- customer requirements represent the minimum
acceptable level of quality.
- Significant involvement by all levels of management, including regular management reviews in which
all aspects of the QMS are reviewed for effectiveness.
- Development of metrics by which the effectiveness of the QMS can be evaluated.
- Continuous effort to improve quality procedures.
- Frequent contact with customer personnel to obtain feedback on product quality.
With this approach, our policies and procedures not only represent “best practices”, but they are repeatable
and since they are functionally based with specific implementation dependent on individual contract
requirements, are applicable across the Virtual SYSCOM.